Shipping Policy

 

Effective Date: November 1, 2025

 

Welcome to Tea'ze A More! We are delighted to bring our handcrafted gourmet teas and accessories directly to your doorstep. This Shipping Policy outlines our shipping practices, including processing times, shipping methods, costs, and delivery expectations.

1. Order Processing Time

   1. All orders placed on www.teazeamore.com are processed and prepared for shipment from our location at 11005 Spain Road, NE, Suite 3, Albuquerque, NM 87111.

   2. Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays).

   3. Orders placed after 12:00 PM MST on a business day, or on weekends/holidays, will begin processing on the next business day.

   4. During peak seasons (e.g., holidays, special promotions), processing times may be extended. We will communicate any significant delays on our website or via email.

2. Shipping Methods & Carriers
   We partner with reputable shipping carriers to ensure your order arrives safely and efficiently. Our primary carriers include:

   1. Standard Shipping: Typically utilizes USPS Priority Mail or UPS Ground.

   2. Expedited Shipping: Available for faster delivery, typically via USPS Priority Mail Express or UPS 2nd Day Air.

   3. ​Available shipping methods for your order will be displayed at checkout, along with their estimated delivery times and costs.

3. Shipping Costs

   1. Shipping costs are calculated based on the weight and dimensions of your order, the chosen shipping method, and your delivery address.

   2. You can view the exact shipping cost for your order during the checkout process before confirming your purchase.

   3. Free Shipping: Occasionally, we offer free standard shipping on orders exceeding a specified value. Any such promotions will be advertised on our website.

4. Estimated Delivery Times
   Delivery times are estimates and begin once your order has been processed and shipped (not from the date of your order).

   1. Standard Shipping: Estimated 3-7 business days within the continental United States.

   2. Expedited Shipping: Estimated 1-3 business days within the continental United States.

   3. Please note:

      1. Delivery to remote areas may take longer.

      2. Unforeseen circumstances (e.g., weather delays, carrier issues) can sometimes impact delivery times beyond our control.

      3. International shipping times vary significantly depending on the destination.

5. Order Tracking

   1. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

   2. You can use this tracking number on the carrier's website to monitor the progress of your delivery.

6. Shipping Destinations

   1. Domestic Shipping: We ship to all 50 United States and Washington, D.C.

   2. P.O. Boxes: We can ship to P.O. Boxes via USPS. For larger accessory items, a physical address may be required for UPS delivery.

   3. APO/FPO Addresses: We are happy to ship to APO/FPO addresses via USPS. Please note that delivery times can be extended for these locations.

   4. International Shipping: At this time, Tea'ze A More primarily ships within the United States. If you are an international customer interested in our products, please get in touch with us at info@teazeamore.com to inquire about potential shipping options and costs to your location. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country, which are the customer's responsibility.

7. Incorrect Shipping Information

   1. It is the customer's responsibility to ensure that the shipping address provided is accurate and complete.

   2. If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the original shipping charges plus any additional re-shipping fees.

   3. Please double-check your shipping details carefully before completing your purchase. If you realize there's an error immediately after placing your order, please contact us as soon as possible at info@teazeamore.com. We will do our best to correct it before shipment, but we cannot guarantee changes once an order has begun processing.

8. Damaged or Lost Packages

   1. We take great care in packaging our handcrafted teas and accessories to prevent damage during transit. However, if your order arrives damaged, please contact us within 3 business days of receipt at info@teazeamore.com. Please include photos of the damaged items and packaging.

   2. If your package is marked as delivered but you have not received it, please check with neighbors, your mailbox, and any common areas first. If you still cannot locate it after 24 hours, please contact the shipping carrier directly with your tracking number. Then, contact us at info@teazeamore.com so we can assist you in filing a claim if necessary. Lost package claims must typically be reported within a certain timeframe (e.g., 15-30 days of the last scan).

9. Contact Us
   If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:
   
   Tea'ze A More 11005 Spain Road, NE, Suite 3 Albuquerque, NM 87111 Email: info@teazeamore.com